Dear Valued Trilio Customer,
We recognize that these are challenging times filled with a high degree of uncertainty. We know that staying connected with your employees and stakeholders is more important than ever. In light of this, I wanted to reach out to update you on steps we’re taking to minimize any disruption in your support services during the coronavirus pandemic.
As of March 16th, Trilio enacted our Business Continuity Procedures, including a mandatory Work From Home policy. Our employees are well-equipped to work remotely and our teams are proactively monitoring your needs to resolve support cases, assist with upgrades and prevent any potential disruptions to your TrilioVault experience.
While our employees will be working remotely, we do not expect any degradation in service. Our team members will be available to you during the same hours and communication channels. We value your business and remain as committed as ever to maintain the high-level of service you’ve come to expect from Trilio.
Please let me know if you have any questions or concerns. As always, we look forward to continuing to earn your business.
We wish you, your organization, and family members good health.